Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

When We Must Receive Payments

Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back.

Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill.

Customer payment standards are documented in City of Austin Code, Section 15-9-75.

If you are experiencing financial hardship and are unable to pay your utility bill, please contact City of Austin Utilities Customer Care now at 512-494-9400. A Customer Service Representative will review your account and discuss available options such as payment arrangements, Customer Assistance Program (CAP) Utility Bill Discounts, and the Financial Support Plus 1 fund.

Where and How to Pay Your Bill

The City of Austin offers a variety of payment options so you can pay your bill conveniently:

Pay Online

Register and login to the City of Austin Utilities Online Customer Care website to pay online.

Make a Quick Payment

Pay anytime day or night – on the phone or online – no login required. Multiple payment methods accepted. Transaction fees apply.

Pay By Mail

Send a personal check, cashier's check, or money order to pay by mail.

Pay In Person

Visit one of our Utility Service Centers, an authorized pay station, or community drop boxes.

Sign Up for Autopay

Have your bill automatically drafted from your bank account.

Make a Payment Arrangement

Take more time to pay off a past-due balance to keep your utility account in good standing.

Get a Payment Extension

Extend a bill’s due date for a short period of time to keep your utility account in good standing.

Customer Assistance Programs

If you are having financial trouble that is making it hard to pay your utility bill, you may want to find out about our Customer Assistance Programs.

Have Questions or Need Help?

Call Customer Care at 512-494-9400 to speak to a representative.

Learn More


Date last reviewed or modified: 7/20/22