Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.
When We Must Receive Payments
Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back.
Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill.
Customer payment standards are documented in City of Austin Code, Section 15-9-75.
If you are experiencing financial hardship and are unable to pay your utility bill, please contact City of Austin Utilities Customer Care now at 512-494-9400. A Customer Service Representative will review your account and discuss available options such as payment arrangements, Customer Assistance Program (CAP) Utility Bill Discounts, and the Financial Support Plus 1 fund.
Where and How to Pay Your Bill
The City of Austin offers a variety of payment options so you can pay your bill conveniently:
Have your bill automatically drafted from your bank account.
Register and login to the City of Austin Utilities Online Customer Care website to make an immediate payment online.
Pay immediately, by phone or online – no login required. Multiple payment methods accepted through our partner, Paymentus.
Visit one of our Utility Service Centers or an authorized pay station to make an immediate payment. Drop box locations are also available.
Send a personal check, cashier's check, or money order to pay by mail.
Extend a bill’s due date for a short period of time to keep your utility account in good standing.
Customer Assistance Programs
If you are having financial trouble that is making it hard to pay your utility bill, you may want to find out about our Customer Assistance Programs.
Have Questions or Need Help?
Call Customer Care at 512-494-9400 to speak to a representative.
- Pay approximately the same amount each month with Budget Billing
- Get details for service reconnection
- Check eligibility requirements for Customer Assistance Programs