Make a payment anytime and enjoy immediate payment posting when you make a Quick Payment by phone or online.
For each Quick Payment, you will receive a confirmation number for your records. A transaction fee is assessed for each Quick Payment.
- Call toll-free 1-833-375-4919 to make a Quick Payment by phone
- Or make a Quick Payment online
- Want to avoid paying a transaction fee? View all payment options with The City of Austin
- Has your service been disconnected? Learn about using Quick Payment to reconnect service
You can also pay quickly in person at our Utility Customer Service Centers and local stores. Learn more about how to pay in person.
| Quick Payment Transaction Fee and Limit Changes – Effective June 15, 2023 | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Payment Method | Residential | Commercial | |||||||
| Convenience Fee | $2.79 | $8.95 | |||||||
| One-Time Limit | $1,000.00 | $800.00 | |||||||
| Recurring Limit | $1,000.00 | $1,000.00 | |||||||
Please note: Austin Energy does not receive any portion of the convenience fee charged for this service. Our payment processing partner, Paymentus, collects this fee to cover processing and transaction costs associated with handling credit and debit card information.
Types of Quick Payments Accepted
Quick Payments are processed by Paymentus - our secure, third-party payment processor. When you make a quick payment, you are leaving the City of Austin website.
Quick Payment lets you pay your utility bill with:
- ATM/debit cards
- Electronic checks
- Discover
- MasterCard
- Visa
- American Express
- PayPal
- PayPal Credit
- Venmo
- Amazon Pay
- Google Pay
- Apple Pay
Required Information
You'll need to supply:
- City of Austin account number, including any leading zeroes.
- Credit card or ATM/debit card number and expiration date.
- ZIP code where the credit or debit card statement is mailed for payment.
- ZIP code for your service address.
- Routing number and checking account number if paying by check.
- Payment amount.
A return item charge will be assessed if payment is rejected.
Learn More
- Pay automatically each month with Autopay
- Pay approximately the same amount each month with Budget Billing
- See all bill payment options
Quick Payment
Pay immediately, by phone or online – no login required. Multiple payment methods accepted through our partner, Paymentus. Transaction fees apply.
Make a Quick Payment