Customer Assistance Programs (CAP) Overview

The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program.

Learn More
Utility Bill Discounts

Residential customers on low or fixed incomes who participate in certain state, federal, or local assistance programs can benefit from the City of Austin's Customer Assistance Programs (CAP) utility discounts.

Learn More
Utility Bill Discounts FAQs

Get answers to common questions about utility bill discounts for residential customers.

Learn More
Financial Support Plus 1

The Plus 1 fund helps by providing emergency financial aid to residential customers who are having a temporary problem paying their utility bills.

Learn More
Services for the Medically Vulnerable

The City of Austin offers a registry for customers with a long-term disease, ailment, or critical illness. Eligible residential customers receive more time to pay their bills and personal case management from the City of Austin and partnering social service agencies.

Learn More
How You Can Help

The City of Austin has multiple ways that you can help our neighbors in need with utility bill assistance.

Learn More