Customer Assistance Programs (CAP) Overview

The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program.

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Utility Bill Discounts

Residential customers on low or fixed incomes who participate in certain state, federal, or local assistance programs can benefit from the City of Austin's Customer Assistance Programs (CAP) utility discounts.

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Utility Bill Discounts FAQs

Get answers to common questions about utility bill discounts for residential customers.

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Financial Support Plus 1

The Plus 1 fund helps by providing emergency financial aid to residential customers who are having a temporary problem paying their utility bills.

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Services for the Medically Vulnerable

The City of Austin offers a registry for customers with a long-term disease, ailment, or critical illness. Eligible residential customers receive more time to pay their bills and personal case management from the City of Austin and partnering social service agencies.

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Donate to the Plus 1 Fund

Your contribution to the City of Austin Plus 1 Fund helps our residential customers and neighbors who face short and long-term financial difficulties.

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