Get info on fees and deposits

New to Austin?

Depending where you live, you could receive one or more utility services from the City of Austin.
Get details on Fees and Deposits
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Important Notice: Austin Energy 2022 Base Rate Review

Austin Energy is proposing base rate changes through a base rate review. This is how the utility changes rates that cover the costs to provide electricity. Visit Austin Energy for more information

Billing & Payment Options

Take the guesswork out of your monthly bills and never worry about late fees again.
Budget Billing lets you pay approximately the same amount each month for your utility services.
Take the guesswork out of your monthly bills.

Budget Billing lets you pay approximately the same amount each month for your utility services.

Sign up for Budget Billing
With Autopay, your utility bill payment is deducted automatically from your bank account each month.
Never worry about late fees again.

With Autopay, your utility bill payment is deducted automatically from your bank account each month.

Sign up for Autopay
Use Quick Payment to avoid disconnection or a late fee.
Make a Quick Payment — no login required.

Pay anytime day or night – on the phone or online. Multiple payment methods accepted. Transaction fees apply.

Make a Quick Payment
Give a gift of comfort
Give a Gift of Comfort

The City of Austin Utilities Gift of Comfort program allows individuals, businesses, and organizations in our community to make a payment towards a customer's utility bill as a gift. It is a thoughtful, practical, and convenient way to show you care.

Learn how to give a Gift of Comfort

How can we help?

Report power outages. Get text alerts.

When the lights go out, don’t be in the dark! Austin Energy’s outage map and notification system helps you stay informed during outages.

View outage map and report outages

Register to get text alerts

Report water leaks. Save on your bill.

Experiencing a large broken water line, no water, or other water emergency? Need water-saving tips?

View water leak map and report leaks

Learn how to stay smart about your water use with My ATX Water

Get curbside pick-up schedules and more.

Help transform waste into resources while keeping our community clean and closer to our Zero Waste goal.

Get pick-up schedules

Learn about all trash and recycling services

Get help with your utility bills.

The Customer Assistance Program (CAP) helps customers who face temporary and long-term financial difficulties and serious medical challenges.

Check eligibility for Utility Bill Discounts

Check eligibility for Financial Support Plus 1

Your City of Austin Utility Departments & Services

Doing our part to make Austin a great place to live and work.
Austin Utilities Now - Information about your City services
Stay caught up with news you can use.

Get the latest City utility news, information, and events in our monthly newsletter.

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Get to know your City utility departments.
Get to know your City utility departments.

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