Restoration Efforts
Austin Water has lifted the boil water notice for all customers. Customers can return to regular water use. Find the latest information at austinwater.org.
Austin Energy has restored the majority of the outages related to this past week’s winter storm. If you experience an outage, please report it to 512-322-9100 or via the Outage Map.
Austin Energy is evaluating the financial effects of the emergency situation. The electric utility works to provide stable, affordable rates to customers, and Austin Energy customers should not expect to see massive electric bills as a result of this winter storm event. Read the full release.
Billing & Payment Options
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Take the guesswork out of your monthly bills.
Budget Billing lets you pay approximately the same amount each month for your utility services.
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Never worry about late fees again.
With Autopay, your utility bill payment is deducted automatically from your bank account each month.
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Make a Quick Payment — no login required.
Whether it’s on the phone or online, use Quick Payment to avoid disconnection or a late fee.
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COVID-19 and Your Utilities
Your safety is our priority. As our community comes together to respond to COVID-19, the City has taken steps to ensure customers have continuous access to needed services.
Get COVID-19 utility bill relief updates
Apply for help with utility bill paymentsReport power outages. Get text alerts.
When the lights go out, don’t be in the dark! Austin Energy’s outage map and notification system helps you stay informed during outages.
Report water leaks. Save on your bill.
Experiencing a large broken water line, no water, or other water emergency? Need water-saving tips?
Get curbside pick-up schedules and more.
Help transform waste into resources while keeping our community clean and closer to our Zero Waste goal.
Get help with your utility bills.
The Customer Assistance Program (CAP) helps customers who face temporary and long-term financial difficulties and serious medical challenges.
Your City of Austin Utility Departments & Services
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