Standard Collections to Resume July 2021

The City of Austin Utilities will be resuming standard collections operations in July 2021. Read the FAQs
If you are experiencing a financial hardship, we’re here to help. Please email us or call 512-494-9400 to discuss your options and avoid interruption of service.

Get info on fees and deposits

New to Austin?

Depending where you live, you could receive one or more utility services from the City of Austin.
Get details on Fees and Deposits

Billing & Payment Options

Take the guesswork out of your monthly bills and never worry about late fees again.
Budget Billing lets you pay approximately the same amount each month for your utility services.
Take the guesswork out of your monthly bills.

Budget Billing lets you pay approximately the same amount each month for your utility services.

Sign up for Budget Billing
With Autopay, your utility bill payment is deducted automatically from your bank account each month.
Never worry about late fees again.

With Autopay, your utility bill payment is deducted automatically from your bank account each month.

Sign up for Autopay
Use Quick Payment to avoid disconnection or a late fee.
Make a Quick Payment — no login required.

Pay anytime, day or night. Use Quick Payment on the phone or online. There is a convenience fee for using this option.

Make a Quick Payment
Utility Bill Relief

Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19.

See all approved bill relief measures

Get the FAQs about Water Bill relief

Apply for help with utility bill payments
City of Austin emergency utility bill relief

How can we help?

Report power outages. Get text alerts.

When the lights go out, don’t be in the dark! Austin Energy’s outage map and notification system helps you stay informed during outages.

View outage map and report outages

Register to get text alerts

Report water leaks. Save on your bill.

Experiencing a large broken water line, no water, or other water emergency? Need water-saving tips?

View water leak map and report leaks

Learn how to stay smart about your water use with My ATX Water

Get curbside pick-up schedules and more.

Help transform waste into resources while keeping our community clean and closer to our Zero Waste goal.

Get pick-up schedules

Learn about all trash and recycling services

Get help with your utility bills.

The Customer Assistance Program (CAP) helps customers who face temporary and long-term financial difficulties and serious medical challenges.

Check eligibility for Utility Bill Discounts

Check eligibility for Financial Support Plus 1

Your City of Austin Utility Departments & Services

Doing our part to make Austin a great place to live and work.
Austin Utilities Now - Information about your City services
Stay caught up with news you can use.

Get the latest City utility news, information, and events in our monthly newsletter.

Read the latest issues
Get to know your City utility departments.
Get to know your City utility departments.

Get energy, water, and recycling tips. Rebates and resources available.

Browse programs and services
Austin 3-1-1: Your all day, any day, information center
Report problems and request services.

Get the assistance you need from the City's all day, everyday information center.

Get the Austin 3-1-1 app