The City of Austin Utilities will be resuming standard collections operations in July 2021. Read the FAQs
If you are experiencing a financial hardship, we’re here to help. Please email us or call 512-494-9400 to discuss your options and avoid interruption of service.
Winter Storm Recovery and Customer Assistance
Stay up to date on options for water, electric, and bill relief.
Winter Storm Assistance
If your home or business property suffered damages due to Winter Storm Uri, options are available to help.
Utility Bill Relief
Austin City Council approved a number of bill relief measures for customers who experience financial difficulty as a result of Winter Storm Uri or COVID-19.
See all approved bill relief measures
Get the FAQs about Water Bill relief
Apply for help with utility bill paymentsBilling & Payment Options
Take the guesswork out of your monthly bills and never worry about late fees again.
Take the guesswork out of your monthly bills.
Budget Billing lets you pay approximately the same amount each month for your utility services.
Sign up for Budget Billing
Never worry about late fees again.
With Autopay, your utility bill payment is deducted automatically from your bank account each month.
Sign up for Autopay
Make a Quick Payment — no login required.
Pay anytime, day or night. Use Quick Payment on the phone or online. There is a convenience fee for using this option.
Make a Quick PaymentReport power outages. Get text alerts.
When the lights go out, don’t be in the dark! Austin Energy’s outage map and notification system helps you stay informed during outages.
Report water leaks. Save on your bill.
Experiencing a large broken water line, no water, or other water emergency? Need water-saving tips?
View water leak map and report leaks
Learn how to stay smart about your water use with My ATX Water
Get curbside pick-up schedules and more.
Help transform waste into resources while keeping our community clean and closer to our Zero Waste goal.
Get help with your utility bills.
The Customer Assistance Program (CAP) helps customers who face temporary and long-term financial difficulties and serious medical challenges.
Your City of Austin Utility Departments & Services
Doing our part to make Austin a great place to live and work.
Stay caught up with news you can use.
Get the latest City utility news, information, and events in our monthly newsletter.
Read the latest issues
Get to know your City utility departments.
Get energy, water, and recycling tips. Rebates and resources available.
Browse programs and services
Report problems and request services.
Get the assistance you need from the City's all day, everyday information center.
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