Payment Overview

The City of Austin offers customers a variety of payment options, so you can pay your bill in a way that fits your lifestyle.

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Quick Payment

If you need to make a payment immediately to stop disconnection, you can use Quick Payment on the phone or online.

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Pay By Mail

You may mail in your City of Austin utility bill payment with a personal check, cashier's check, or money order.

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Pay In Person

The City of Austin provides Utility Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

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Autopay

With Autopay, your utility bill payment is deducted automatically from your bank account each month. Autopay is free, easy to sign up for, and you can cancel anytime.

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Payment Arrangement

A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments.

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Payment Arrangement FAQs

Get answers to some answers to common questions about Payment Arrangements for residential customers.

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Payment Collection FAQs

Disconnections for non-payment were suspended in March 2020 in response to COVID-19. To responsibly serve customers and the community, the City will begin mailing service disconnection notices beginning in June 2021.

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