A payment arrangement allows residential City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. A Payment Arrangement gives customers extra time to bring their utility accounts up to date.

The following are some answers to common questions about Payment Arrangements for residential customers.

If you are a commercial customer, or have additional questions, call Customer Care at 512-494-9400 to speak with a representative.

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If, for whatever reason, you are unable to pay your monthly bill, call Customer Care at 512-494-9400 to resolve the issue. If you are not yet on a payment arrangement plan or if you have broken your current payment arrangement, we will help you determine if you qualify for any payment arrangement options.  

If you fail to pay your bill, call Customer Care at 512-494-9400 to resolve the issue. If you do not call us and this is your first late bill, we will send you two notifications by mail and hang a final door hanger at your residence. 

If we still do not hear from you, we will disconnect your power. 

You can set up a payment arrangement before you fall behind on your utility bills. Call Customer Care at 512-494-9400 or email Residential Customer Care to get started. 

Payment arrangement installments may span up to 24 months or less based on your previous payment arrangement history. You will be required to make a down payment. In order to ensure you do not default on your payment arrangement, you must always pay your current bill and your payment arrangement installment by the due date. 

You have unlimited payment arrangements, as long as you have fulfilled all of your previous payment arrangements. If you no longer have payment arrangement options, you must bring your account current to qualify for future payment arrangement options. 

If you break your payment arrangement, you should contact us at 512-494-9400 to determine if another payment arrangement option is available. 

If the payment arrangement you broke was created prior to October 19, 2015, we will not be able to offer you the same payment arrangement terms.

Customers enrolled in the discount are limited to a 24-month term or a maximum installment of $48 a month on the payment arrangement. This $48 is in addition to your current monthly bill charges. 

Date last reviewed or modified: 1/31/20