New residential customers are charged fees and security deposits to start utility service. City of Austin Utilities provides ways to waive deposits, and we refund them with interest when certain conditions are met.
New commercial customers are charged fees and security deposits to start utility service. Deposit waivers are available, and City of Austin Utilities refunds deposits with interest when certain conditions are met.
Our utility customers have a variety of options available to them to update and manage access to their utility account, add authorized users, release account information, and request past account records.
Under the Texas Utilities Code, customers have a right to confidentiality in government-operated utilities. Customers can request that their personal information and information related to their volume of utility usage be kept confidential.
City of Austin uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.
If you experience difficulty with our translated text or need assistance, please call 512-494-9400 or 3-1-1 to speak directly with a representative. Thank you.
La Ciudad de Austin utiliza una herramienta independiente , en línea para proporcionar (máquina) traducciones automatizadas en nuestros sitios web . Como con cualquier traducción automática , el contexto y la exactitud no puede ser garantizada.
Si tiene problemas con nuestro texto traducido o necesita ayuda, llame al 512-494-9400 o al 3-1-1 para hablar directamente con un representante. Gracias.