Service Reconnection

To reopen a utility account that was disconnected for non-payment, you will need to pay the entire past due amount.

There are three ways to pay:

• Make a Quick Payment
• Pay at a Customer Service Center (Do not use a drop box to pay when the account is disconnected for non-payment.)
• Pay at an Authorized Pay Station

Service Fees

There is a $25 service fee to have your service reconnected after a disconnect for non-payment.

Make a Quick Payment

If you need to make a payment immediately, you can use Quick Payment on the phone or online. Learn more about Quick Payment

Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a transaction fee assessed for each Quick Payment.

• Quick Payments are processed by Paymentus – our secure, third-party payment processor. When you make a quick payment, you are leaving the City of Austin website. 
• One-time Quick Payments will post to your utility account on the same day. For each Quick Payment, you will receive a confirmation number for your records.
• Pay with a credit or debit card using Paymentus

Pay at a Customer Service Center

Pay in person at one of our Customer Service Centers

Pay in Person at an Authorized Pay Station

1. Find an Authorized Pay Station that is convenient to you.
2. You will need a copy of your City of Austin Utilities bill on hand to complete the transaction.
3. After payment has been made, call Customer Care at 512-494-9400 to confirm receipt of the posted payment and request reconnection.

Learn More

• View eligibility requirements for our Customer Assistance Programs
• Get tips to help manage high home energy bills