In response to rising COVID-19 cases in Austin, all Austin Energy Utility Customer Service Centers are closed as of December 28, 2020. Customers who pay their utility bill at these locations are urged to pay online, at authorized pay stations/drop boxes, or by mail.

Options for customers needing to make payments while our payment centers are closed include:

  • Paying online at
  • Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, and Randall’s stores.
  • Mailing a check or money order to P.O. Box 2267, Austin, TX 78783-2267 or use a drop box location.
  • Paying by check or money order at payment drop boxes at 625 E. 10th St., 505 Barton Springs Rd., 8716 Research Blvd., Suite 115, and 1901 W. William Cannon Suite 100. Expect 3-5 business days for drop-off payments to process.
  • Quick Payment by phone at 1-833-375-4919.

Please contact the Customer Care team at 512-494-9400 if a customer needs any of the following services:

  • Make payment arrangements or determine eligibility for Customer Assistance Programs to help with utility bills
  • Reconnect utility services
  • Start or stop utility services

Note: Spanish-speaking representatives are available.

Authorized Pay Stations

Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $1.00) to process payments.

Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Authorized Pay Stations Address City
HEB #1 2701 East 7th St. Austin, TX 78702
HEB #1 201 N. FM 685 Pflugerville, TX 78660
HEB #2 6607 South IH-35 Austin, TX 78744
HEB #3 1000 E. 41st Street Center Austin, TX 78751
HEB #4 7015 Village Center Austin, TX 78731
HEB #6 12407 N. Mopac Expressway Austin, TX 78758
HEB #7 1434 Wells Branch Parkway Pflugerville, TX 78726
HEB #8 2400 South Congress Austin, TX 78704
HEB #9 5808 Burnet Rd. Austin, TX 78756
HEB #10 7010 Highway 71 West Austin, TX 78735
HEB #11 2110 Slaughter Lane Austin, TX 78748
HEB #12 2508 E. Riverside Dr. Austin, TX 78741
HEB #13 7032 Ed Bluestein Blvd. Austin, TX 78723
HEB #14 170 E. Whitestone Blvd. Austin, TX 78613
HEB #15 9414 N. Lamar Blvd. Austin, TX 78753
HEB #16 13776 Highway 183 North Austin, TX 78750
HEB #17 10710 Research Blvd. Austin, TX 78759
HEB #19 600 W. William Cannon Austin, TX 78745
HEB #20 6001 W. Parmer Lane Austin, TX 78727
HEB #21 12400 State HWY 71 Austin, TX 78733
HEB #23 6900 Brodie Ln. Austin, TX 78745
HEB #25 500 Canyon Ridge Rd. Austin, TX 78753
HEB #26 2800 E. Whitestone Blvd. Cedar Park, TX 78613
HEB #27 11521 N. Hwy. 620 Bldg. A Austin, TX 78750
HEB #28 5800-A W. Slaughter Lane Austin, TX 78749
HEB #29 701 S. Capitol of TX Hwy Austin, TX 78746
Randall's #473 6800 Berkman Dr. Austin, TX 78723
Randall's #485 2025 W. Ben White Blvd. Austin, TX 78704
Fiesta Mart #25 3909 N. IH-35 @ 38th St. Austin, TX 78722
Fiesta Mart #64 5510 S IH 35 @ Stassney Lane Austin, TX 78745

Drop Boxes

We accept personal or cashier's checks and money orders at the following drop box locations. Do not put cash in a drop box.

Payments placed in a drop box on a Friday are processed on the next business day (usually Monday).

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box. Make your payment at one of our Utility Customer Service Centers or authorized pay stations.

Drop Box Locations
Address City
625 East 10th Street Austin, TX 78701
505 Barton Springs Road Austin, TX 78704

Learn More

Date last reviewed or modified: 12/28/20