The City of Austin provides Utility Customer Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

Utility Customer Service Centers

We accept cash, personal or cashier's checks, and money orders at the following locations:

Utility Customer Service Center — North

8716 Research Blvd., Suite 115
Austin, TX 78758
View Map

Open Monday through Friday
8:00 a.m. to 4:30 p.m.

Utility Customer Service Center — South

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
View Map

Open Monday through Friday
8:00 a.m. to 4:30 p.m.

 

Authorized Pay Stations

Pay stations located at stores throughout the community make it convenient to pay your utility bill with cash. The stores may charge a handling fee ($.75 - $2.95) to process payments.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Store Address What to Bring
ACE Cash Express ACE Cash Express Store Finder Copy of your bill
CVS CVS Store Finder Barcode at checkout to pay with Paymentus
Read instructions (pdf)
Dollar General Dollar General Store Finder Barcode at checkout to pay with Paymentus
Read instructions (pdf)
H-E-B H-E-B Store Finder Copy of your bill during Business Center hours
Office Depot Office Depot Store Finder Barcode at checkout to pay with Paymentus
Read instructions (pdf)
Randalls Randalls Store Finder Copy of your bill. Call for Western Union hours
Regions Bank Regions Store Finder Copy of your bill
Walgreens Walgreens Store Finder Copy of your bill through Western Union. Call for Western Union hours
Barcode at checkout to pay with Paymentus
Read instructions (pdf)
Walmart Walmart Store Finder
Woodforest Store Finder		 Copy of your bill at Financial Services desk
Copy of your bill at Woodforest National Bank inside Walmart
Any Western Union Location Western Union Store Finder
 Copy of your bill

Drop Boxes

We accept personal or cashier's checks and money orders at the following drop box locations.

Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.

Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.

  • Make your payment online at City of Austin Utilities, at one of our walk-in Utility Customer Service Centers, or at an authorized pay station.
  • Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone. One-time Quick Payments will post to your utility account on the same day.

Drop Box Locations
Address City Map Links
625 East 10th Street Austin, TX 78701 View Map
505 Barton Springs Road Austin, TX 78704 View Map
8716 Research Blvd., Suite 115 Austin, TX 78758 View Map
1901 W. William Cannon Drive, Suite 100 Austin, TX 78745 View Map

Learn More

Date last reviewed or modified: 7/17/25