In response to rising COVID-19 cases in Austin, all Austin Energy Utility Customer Service Centers are closed as of December 28, 2020. Customers who pay their utility bill at these locations are urged to pay online, at authorized pay stations/drop boxes, or by mail.
Options for customers needing to make payments while our payment centers are closed include:
- Paying online at www.coautilities.com.
- Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, and Randall’s stores.
- Mailing a check or money order to P.O. Box 2267, Austin, TX 78783-2267 or use a drop box location.
- Paying by check or money order at payment drop boxes at 625 E. 10th St., 505 Barton Springs Rd., 8716 Research Blvd., Suite 115, and 1901 W. William Cannon Suite 100. Expect 3-5 business days for drop-off payments to process.
- Quick Payment by phone at 1-833-375-4919.
Please contact the Customer Care team at 512-494-9400 if a customer needs any of the following services:
- Make payment arrangements or determine eligibility for Customer Assistance Programs to help with utility bills
- Reconnect utility services
- Start or stop utility services
Note: Spanish-speaking representatives are available.
Authorized Pay Stations
Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $1.00) to process payments.
Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.
Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.
|Authorized Pay Stations|
|Authorized Pay Stations||Address||City|
|HEB #1||2701 East 7th St.||Austin, TX 78702|
|HEB #1||201 N. FM 685||Pflugerville, TX 78660|
|HEB #2||6607 South IH-35||Austin, TX 78744|
|HEB #3||1000 E. 41st Street Center||Austin, TX 78751|
|HEB #4||7015 Village Center||Austin, TX 78731|
|HEB #6||12407 N. Mopac Expressway||Austin, TX 78758|
|HEB #7||1434 Wells Branch Parkway||Pflugerville, TX 78726|
|HEB #8||2400 South Congress||Austin, TX 78704|
|HEB #9||5808 Burnet Rd.||Austin, TX 78756|
|HEB #10||7010 Highway 71 West||Austin, TX 78735|
|HEB #11||2110 Slaughter Lane||Austin, TX 78748|
|HEB #12||2508 E. Riverside Dr.||Austin, TX 78741|
|HEB #13||7032 Ed Bluestein Blvd.||Austin, TX 78723|
|HEB #14||170 E. Whitestone Blvd.||Austin, TX 78613|
|HEB #15||9414 N. Lamar Blvd.||Austin, TX 78753|
|HEB #16||13776 Highway 183 North||Austin, TX 78750|
|HEB #17||10710 Research Blvd.||Austin, TX 78759|
|HEB #19||600 W. William Cannon||Austin, TX 78745|
|HEB #20||6001 W. Parmer Lane||Austin, TX 78727|
|HEB #21||12400 State HWY 71||Austin, TX 78733|
|HEB #23||6900 Brodie Ln.||Austin, TX 78745|
|HEB #25||500 Canyon Ridge Rd.||Austin, TX 78753|
|HEB #26||2800 E. Whitestone Blvd.||Cedar Park, TX 78613|
|HEB #27||11521 N. Hwy. 620 Bldg. A||Austin, TX 78750|
|HEB #28||5800-A W. Slaughter Lane||Austin, TX 78749|
|HEB #29||701 S. Capitol of TX Hwy||Austin, TX 78746|
|Randall's #473||6800 Berkman Dr.||Austin, TX 78723|
|Randall's #485||2025 W. Ben White Blvd.||Austin, TX 78704|
|Fiesta Mart #25||3909 N. IH-35 @ 38th St.||Austin, TX 78722|
|Fiesta Mart #64||5510 S IH 35 @ Stassney Lane||Austin, TX 78745|
We accept personal or cashier's checks and money orders at the following drop box locations. Do not put cash in a drop box.
Payments placed in a drop box on a Friday are processed on the next business day (usually Monday).
If you have received a notice of disconnection for non-payment, do not place your payment in a drop box. Make your payment at one of our Utility Customer Service Centers or authorized pay stations.
|Drop Box Locations|
|625 East 10th Street||Austin, TX 78701|
|505 Barton Springs Road||Austin, TX 78704|
- Pay automatically each month with Autopay
- Pay approximately the same amount for your utilities each month with Budget Billing
- See all bill payment options