The City of Austin provides Utility Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.
Utility Customer Service Centers
We accept cash, personal or cashier's checks, and money orders at the following locations:
Utility Customer Service Center — North Branch
The North Branch location and drop box are open.
8716 Research Blvd., Suite 115
Austin, TX 78758
Open Monday through Friday — 8:00 a.m. to 4:30 p.m.
Utility Customer Service Center — South Branch
The South Branch location is temporarily closed for repairs.
The drop box at South Branch is open.
1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
Utility Customer Service Center — East Branch
The East Branch location and drop box are temporarily closed in response to COVID-19.
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702
COVID-19 Safety Precautions At Our Service Centers
You can expect these precautions for the safety of customers and staff:
- Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
- Social distancing, traffic management markers, and occupancy limits are in place.
- Safety barriers have been installed at payment counters.
Authorized Pay Stations
Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.
Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.
Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.
| Authorized Pay Stations | ||
|---|---|---|
| Authorized Pay Stations | Address | City |
| HEB #1 | 2701 East 7th St. | Austin, TX 78702 |
| HEB #1 | 201 N. FM 685 | Pflugerville, TX 78660 |
| HEB #2 | 6607 South IH-35 | Austin, TX 78744 |
| HEB #3 | 1000 E. 41st Street Center | Austin, TX 78751 |
| HEB #4 | 7015 Village Center | Austin, TX 78731 |
| HEB #6 | 12407 N. Mopac Expressway | Austin, TX 78758 |
| HEB #7 | 1434 Wells Branch Parkway | Pflugerville, TX 78726 |
| HEB #8 | 2400 South Congress | Austin, TX 78704 |
| HEB #9 | 5808 Burnet Rd. | Austin, TX 78756 |
| HEB #10 | 7010 Highway 71 West | Austin, TX 78735 |
| HEB #11 | 2110 Slaughter Lane | Austin, TX 78748 |
| HEB #12 | 2508 E. Riverside Dr. | Austin, TX 78741 |
| HEB #13 | 7032 Ed Bluestein Blvd. | Austin, TX 78723 |
| HEB #14 | 170 E. Whitestone Blvd. | Austin, TX 78613 |
| HEB #15 | 9414 N. Lamar Blvd. | Austin, TX 78753 |
| HEB #16 | 13776 Highway 183 North | Austin, TX 78750 |
| HEB #17 | 10710 Research Blvd. | Austin, TX 78759 |
| HEB #19 | 600 W. William Cannon | Austin, TX 78745 |
| HEB #20 | 6001 W. Parmer Lane | Austin, TX 78727 |
| HEB #21 | 12400 State HWY 71 | Austin, TX 78733 |
| HEB #23 | 6900 Brodie Ln. | Austin, TX 78745 |
| HEB #25 | 500 Canyon Ridge Rd. | Austin, TX 78753 |
| HEB #26 | 2800 E. Whitestone Blvd. | Cedar Park, TX 78613 |
| HEB #27 | 11521 N. Hwy. 620 Bldg. A | Austin, TX 78750 |
| HEB #28 | 5800-A W. Slaughter Lane | Austin, TX 78749 |
| HEB #29 | 701 S. Capitol of TX Hwy | Austin, TX 78746 |
| Randall's #473 | 6800 Berkman Dr. | Austin, TX 78723 |
| Randall's #485 | 2025 W. Ben White Blvd. | Austin, TX 78704 |
| Fiesta Mart #25 | 3909 N. IH-35 @ 38th St. | Austin, TX 78722 |
| Fiesta Mart #64 | 5510 S IH 35 @ Stassney Lane | Austin, TX 78745 |
| Fiesta Mart #25 | 3909 N. IH-35 @ 38th St. | Austin, TX 78722 |
| Fiesta Mart #64 | 5510 S IH 35 @ Stassney Lane | Austin, TX 78745 |
| Walmart (via Paymentus) | 710 E Ben White Blvd. | Austin, TX 78704 |
| Walmart (via Paymentus) | 5017 W Highway 290 | Austin, TX 78735 |
| Walmart (via Paymentus) | 1030 Norwood Park Blvd. | Austin, TX 78753 |
| Walmart (via Paymentus) | 12900 No. I-35 Service Road SB | Austin, TX 78753 |
| Walmart (via Paymentus) | 2525 W Anderson Ln (Northcross Mall) | Austin, TX 78757 |
| Walmart (via Paymentus) | 9300 S IH 35 Frontage Rd Ste B (Southpark Meadows) | Austin, TX 78748 |
| Walmart (via Paymentus) | 13201 Ranch Rd 620 N | Austin, TX 78717 |
Drop Boxes
We accept personal or cashier's checks and money orders at the following drop box locations.
Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.
Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.
If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.
- Make your payment online at City of Austin Utilities, at one of our walk-in Utility Customer Service Centers, or at an authorized pay station
- Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone. One-time Quick Payments will post to your utility account on the same day.
| Drop Box Locations | ||
|---|---|---|
| Address | City | |
| 625 East 10th Street | Austin, TX 78701 | |
| 505 Barton Springs Road | Austin, TX 78704 | |
Learn More
- Pay automatically each month with Autopay
- Pay approximately the same amount for your utilities each month with Budget Billing
- See all bill payment options
