The City of Austin provides Utility Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

Utility Customer Service Centers

We accept cash, personal or cashier's checks, and money orders at the following locations:

Utility Customer Service Center — North Branch
The North Branch location and drop box are open.

8716 Research Blvd., Suite 115
Austin, TX 78758

Open Monday through Friday — 8:00 a.m. to 4:30 p.m.

Utility Customer Service Center — South Branch
The South Branch location is temporarily closed for repairs.
The drop box at South Branch is open.

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745

Utility Customer Service Center — East Branch
The East Branch location and drop box are temporarily closed in response to COVID-19.

Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

COVID-19 Safety Precautions At Our Service Centers

You can expect these precautions for the safety of customers and staff:

  • Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
  • Social distancing, traffic management markers, and occupancy limits are in place.
  • Safety barriers have been installed at payment counters.

Authorized Pay Stations

Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.

Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Authorized Pay Stations Address City
HEB #1 2701 East 7th St. Austin, TX 78702
HEB #1 201 N. FM 685 Pflugerville, TX 78660
HEB #2 6607 South IH-35 Austin, TX 78744
HEB #3 1000 E. 41st Street Center Austin, TX 78751
HEB #4 7015 Village Center Austin, TX 78731
HEB #6 12407 N. Mopac Expressway Austin, TX 78758
HEB #7 1434 Wells Branch Parkway Pflugerville, TX 78726
HEB #8 2400 South Congress Austin, TX 78704
HEB #9 5808 Burnet Rd. Austin, TX 78756
HEB #10 7010 Highway 71 West Austin, TX 78735
HEB #11 2110 Slaughter Lane Austin, TX 78748
HEB #12 2508 E. Riverside Dr. Austin, TX 78741
HEB #13 7032 Ed Bluestein Blvd. Austin, TX 78723
HEB #14 170 E. Whitestone Blvd. Austin, TX 78613
HEB #15 9414 N. Lamar Blvd. Austin, TX 78753
HEB #16 13776 Highway 183 North Austin, TX 78750
HEB #17 10710 Research Blvd. Austin, TX 78759
HEB #19 600 W. William Cannon Austin, TX 78745
HEB #20 6001 W. Parmer Lane Austin, TX 78727
HEB #21 12400 State HWY 71 Austin, TX 78733
HEB #23 6900 Brodie Ln. Austin, TX 78745
HEB #25 500 Canyon Ridge Rd. Austin, TX 78753
HEB #26 2800 E. Whitestone Blvd. Cedar Park, TX 78613
HEB #27 11521 N. Hwy. 620 Bldg. A Austin, TX 78750
HEB #28 5800-A W. Slaughter Lane Austin, TX 78749
HEB #29 701 S. Capitol of TX Hwy Austin, TX 78746
Randall's #473 6800 Berkman Dr. Austin, TX 78723
Randall's #485 2025 W. Ben White Blvd. Austin, TX 78704
Fiesta Mart #25 3909 N. IH-35 @ 38th St. Austin, TX 78722
Fiesta Mart #64 5510 S IH 35 @ Stassney Lane Austin, TX 78745
Fiesta Mart #25 3909 N. IH-35 @ 38th St. Austin, TX 78722
Fiesta Mart #64 5510 S IH 35 @ Stassney Lane Austin, TX 78745
Walmart (via Paymentus)  710 E Ben White Blvd. Austin, TX 78704
Walmart (via Paymentus) 5017 W Highway 290 Austin, TX 78735
Walmart (via Paymentus) 1030 Norwood Park Blvd. Austin, TX 78753
Walmart (via Paymentus) 12900 No. I-35 Service Road SB Austin, TX 78753
Walmart (via Paymentus) 2525 W Anderson Ln (Northcross Mall) Austin, TX 78757
Walmart (via Paymentus) 9300 S IH 35 Frontage Rd Ste B (Southpark Meadows) Austin, TX 78748
Walmart (via Paymentus) 13201 Ranch Rd 620 N Austin, TX 78717

Drop Boxes

We accept personal or cashier's checks and money orders at the following drop box locations.

Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.

Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.

  • Make your payment online at City of Austin Utilities, at one of our walk-in Utility Customer Service Centers, or at an authorized pay station
  • Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone. One-time Quick Payments will post to your utility account on the same day.

Drop Box Locations
Address City
625 East 10th Street Austin, TX 78701
505 Barton Springs Road Austin, TX 78704

Learn More

Date last reviewed or modified: 6/11/21