City of Austin Utility Bill Relief

The City of Austin has approved emergency bill relief measures for utility customers who are experiencing financial hardship as a result of Winter Storm Uri or COVID-19.

An additional $10 million funding infusion to the Plus 1 Customer Assistance Program from Austin Water and Austin Energy will extend the following measures indefinitely, as long as funds remain:

Austin City Council also put in place series of measures designed to help customers avoid high utility bills as a result of the extreme winter weather our area experienced February 11-20. These measures include a combination of rate reductions, fee waivers, and utility bill credits.

Learn more about utility bill credits and temporary rate and fee reductions

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.


The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as who have serious medical problems.

There are eligibility requirements for each program.

  • CAP Utility Bill Discounts — If you or someone in your household participates in certain state, federal, or local assistance programs, you may be able to receive discounts on your utility bill.
  • Financial Support Plus 1 — The Plus 1 fund provides emergency financial help if you are having temporary difficulty paying utility bills. Customers may also contribute to this fund via their monthly utility bills.
  • Payment Arrangement — A payment arrangement allows you to pay off a past due bill balance over time to keep your utility account in good standing.
  • Services for the Medically Vulnerable — If someone in your household has a long-term disease or critical illness, you may be eligible for the City’s registry of medically vulnerable customers and receive special support services.
  • Weatherization Assistance — In addition to these City of Austin programs, Austin Energy offers no-cost home energy improvements to qualifying customers with low-to-moderate incomes. The improvements reduce energy costs, address health and safety issues, and enhance comfort.



Emergency Financial Assistance Available

Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.

Apply Now
Date last reviewed or modified: 3/8/21