Serious illness, a recent job loss, or other emergencies can make it difficult for some customers to pay their utility bills. The Plus 1 fund helps by providing emergency financial aid to residential customers who are having a temporary problem paying their utility bills.

Eligibility

Funding is distributed by local social service agencies. These agencies screen applicants, determine eligibility, and arrange for funding to be applied to the customer's utility account.

In some cases:

  • You must be a current client of the agency.
  • You must also reside in certain ZIP codes, where indicated.

Learn how to apply for Emergency Financial Assistance

Want to Become a Plus 1 Partner Agency?

Austin Energy, on behalf of the City of Austin, invites social service agencies to submit applications to partner in the Financial Support Plus 1 Program. Agencies granted a collaboration agreement will be allocated a predetermined amount of funds to utilize for their individual agencies.

Email us for information on how to become a partner agency

Already a Plus 1 Partner Agency?

Partners can use the Financial Support Plus 1 Program Partner form to submit pledges for customers seeking financial assistance.

Email us if you have questions about the Financial Support Plus 1 Program Partner form

Contact Us

If you have difficulty contacting a Plus 1 Partner Agency or have a concern or complaint, email Bill Help.

Learn More

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Having Difficulty Paying your Bills?

AustinBillHelp.com connects customers who are having a temporary problem paying their utility bills with social service agencies in the community who can help.

Get Connected Now
Date last reviewed or modified: 4/25/22