The City of Austin’s Customer Assistance Program Financial Support Plus 1 fund assists Austin residents unable to pay their utility bills due to unexpected emergencies such as job loss or medical situations.

Voluntary contributions help fund The City of Austin Financial Support Plus 1 Fund and other community charitable programs. Every dollar helps and your contribution is tax deductible.

How You Can Help

Thank you for making a big difference to those in need. There are many ways customers and non-customers can give.

How to donate to the Plus 1 fund on your billOn Your Paper Bill

Add a one-time donation or a monthly recurring donation to the CAP Contribution line item on your utility bill payment. Mark the amount of your contribution on your bill stub and send your payment plus the additional amount.

In Person at Our Utility Customer Service Centers

Let your Customer Service Representative know that you would like to donate.

Get our locations and hours


Login to Online Customer Care and follow the prompts to make a one-time donation or a recurring donation.

By Mail

Customers and non-customers alike can contribute by sending a check, cashier's check, or money order to:

City of Austin Utilities
Attention: Customer Assistance Program – Plus 1
4815 Mueller Blvd.
Austin, TX 78723-3573

Interested in other ways to help our neighbors in need?
Give the Gift of Comfort

Date last reviewed or modified: 11/19/21