City of Austin Utilities Customer Care is the City's central customer service center for all billed utility services from the City of Austin.

Contact us for help with the following:

  • Residential and commercial utility services
  • New service, transfer, or service disconnection
  • Questions about your account or your bill
  • Deposits and initiation fees
  • Budget billing and payment options
  • Payment extensions
  • Rates and fees
  • Help with high bills
  • Facturación y asistencia en español

Call Us

Phone: 512-494-9400

Get help with:

  • Phone — 512-494-9400
  • TDD — 512-477-3663
  • Toll-free — 888-340-6465 - outside Austin
  • FAX — 512-505-4035
  • FAX for letters of reference — 512-505-4037 
Email Us

Send us an email and a representative will get back with you.

Write Us

Include your utility account number on all payments and correspondence.

  • Mailing Address
    City of Austin - Customer Care
    721 Barton Springs Road
    Austin, TX 78704-1194
  • Billing Address
    City of Austin - Payment Processing
    PO Box 2267
    Austin, TX 78783-2267
Visit Us

Utility Customer Service Center — North Branch

8716 Research Blvd., Suite 115
Austin, TX 78758

The North Branch location is temporarily closed in response to COVID-19. The drop box at North Branch is open.

Open Monday, Wednesday, and Friday
8:00 a.m. to 3:00 p.m.

Open Tuesday and Thursday
10:00 a.m. to 5:00 p.m.

Utility Customer Service Center — South Branch

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745

The new South Branch location is temporarily closed in response to COVID-19. The drop box at South Branch is open.

Open Monday through Friday
8:00 a.m. to 3:00 p.m.

Utility Customer Service Center — East Branch

Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

The East Branch location and drop box are temporarily closed in response to COVID-19

COVID-19 Safety Precautions At Our Service Centers

You can expect these precautions for the safety of customers and staff:

  • Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
  • Social distancing, traffic management markers, and occupancy limits are in place.
  • Safety barriers have been installed at payment counters


Date last reviewed or modified: 12/28/20