City of Austin Utilities Customer Care is the City's central customer service center for all billed utility services from the City of Austin.

Contact us for help with the following:

  • Residential and commercial utility services
  • New service, transfer, or service disconnection
  • Questions about your account or your bill
  • Deposits and initiation fees
  • Budget billing and payment options
  • Payment extensions
  • Rates and fees
  • Help with high bills
  • Facturación y asistencia en español

Call Us
  • Phone — 512-494-9400
  • VRS calls are accepted
  • Toll-free — 888-340-6465 - outside Austin
  • FAX — 512-505-4035
  • FAX for letters of reference — 512-505-4037 
Email Us

Send us an email and a representative will get back with you.

Write Us

Include your utility account number on all payments and correspondence.

  • Mailing Address
    City of Austin - Customer Care
    721 Barton Springs Road
    Austin, TX 78704-1194
  • Billing Address
    City of Austin - Payment Processing
    PO Box 2267
    Austin, TX 78783-2267
Visit Us

Utility Customer Service Center — North Branch

8716 Research Blvd., Suite 115
Austin, TX 78758

The North Branch location and drop box are open.

Open Monday through Friday
8:00 a.m. to 4:30 p.m.

Utility Customer Service Center — South Branch

1901 W. William Cannon Drive, Suite 100
Austin, TX 78745

The new South Branch location is temporarily closed for repairs. The drop box at South Branch is open.

Utility Customer Service Center — East Branch

Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

The East Branch location and drop box are temporarily closed in response to COVID-19

COVID-19 Safety Precautions At Our Service Centers

You can expect these precautions for the safety of customers and staff:

  • Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
  • Social distancing, traffic management markers, and occupancy limits are in place.
  • Safety barriers have been installed at payment counters


Date last reviewed or modified: 6/11/21