Austin Energy and the City of Austin utilities respect the importance of personal privacy and disclose information only in accordance with State law. As of June 18, 2021, under the Texas Utilities Code, State law requires heightened confidentiality in government-operated utilities with respect to all individual customer accounts. Confidential information is exempt from disclosure under Public Information Act requests.

Confidential information includes the following:

  • An individual's address, telephone number, or social security number
  • Any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage
  • Information that reveals whether an account is delinquent or eligible for disconnection or whether services have been discontinued by the utility
  • Information collected as part of an advanced metering system for usage, services, and billing, including amounts billed or collected for utility usage

How to Request Disclosure

In order to request confidentiality, no action is necessary, as the above-described information is treated as confidential for purposes of public information requests.

If you wish to request disclosure of confidential information, download, print, complete, and mail the Request for Disclosure/Confidentiality form to the address provided on the form.

Download the Customer Rights and the Confidentiality Request form / Derechos del Cliente: Confidencialidad de la Información Personal (pdf)

If you have previously requested disclosure of confidential information but wish to opt back into the default treatment of such information as confidential, download, print, complete, and mail the above-referenced Request for Disclosure/Confidentiality form to the address provided on the form.

Utility Service Regulations

Chapter 15-9 of the Austin City Code contains Utility Service Regulations, which detail our responsibilities for providing our customers with good service, fair treatment, and maximum possible safety.

Learn More

Date last reviewed or modified: 9/17/21