Payment Overview
The City of Austin offers customers a variety of payment options, so you can pay your bill in a way that fits your lifestyle.
Learn MoreAutopay
With Autopay, your utility bill payment is deducted automatically from your bank account each month. Autopay is free, easy to sign up for, and you can cancel anytime.
Learn MoreQuick Payment
Pay immediately, by phone or online – no login required. Multiple payment methods accepted through our partner, Paymentus. Transaction fees apply.
Learn MorePay In Person
Visit one of our Utility Service Centers or an authorized pay station to make an immediate payment. Drop box locations are also available.
Learn MorePay By Mail
You may mail in your City of Austin utility bill payment with a personal check, cashier's check, or money order.
Learn MorePayment Extension
A payment extension allows City of Austin utility customers the opportunity to extend a bill’s due date, for a short period of time, to keep their utility account in good standing.
Learn MorePayment Arrangement
A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over monthly installments.
Learn MorePayment Arrangement FAQs
Get answers to some answers to common questions about Payment Arrangements for residential customers.
Learn MoreCollection FAQs
Customers who are having difficulty paying their utility bill should contact us to discuss options to help avoid service disconnection.
Learn More