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Customer Care:
(512) 494-9400
TDD: (512) 477-3663
 
Outside Austin call toll-free:
(888) 340-6465
Monday - Friday  7:00 a.m. to 9:00 p.m. CST
Saturday 9:00 a.m. to 1:00 p.m. CST

 

Report a power outage:
(512) 322-9100
 
Water & Wastewater Emergencies:
(512) 972-1000
TDD: (512) 477-3663
 
Mail all inquiries to:
City of Austin Utility Customer Service
P.O. Box 2267
Austin, TX 78783-2267

Do not include correspondence with payment.

 
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