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Utility Rates & Fees

Austin City Council adopted changes for FY 20. All changes are effective November 1, 2019.

Charges on Your Bill

Your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges. Get the details

Security Deposit Options

If you are starting utility services, you may qualify to have your security deposit waived. For more details about deposit waiver criteria, please contact us at 512-494-9400. See all deposit options

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Contact City of Austin Customer Care

Monday - Friday
7:00 a.m. to 9:00 p.m. CST

9:00 a.m. to 1:00 p.m. CST

Austin area call:
(512) 494-9400

Outside Austin call toll-free:
(888) 340-6465

Disability Assistance
Relay Texas: 7-1-1
TDD: (512) 477-3663

Request Accommodations