City of Austin Utilities Online Customer Care will be undergoing routine maintenance from 10:00 p.m. Tuesday, Sept. 18th to 1:00 a.m. Wednesday, Sept. 19th. During this time, our website may experience periods of intermittent availability.

Manage all of your City of Austin utilities in one place, anytime and anywhere you have Internet access

Register now
  • Create your login
  • Pay your bill securely
  • Start or manage your services
  • View eBills
  • Track your usage

Register for COA Utilities Log in to City of Austin Online Customer Care

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Need to pay fast? Pay quickly online without registering. A convenience fee will be charged to use this option.

Austin Energy

View Outage Map & Report Outages
Report power outages or check status with your phone number or utility account number, plus the 5-digit ZIP code of the outage location.
Get Outage Text Alerts
Register to report outages and get status updates by text message. Text REG to 287846 to get started.

City of Austin

Customer Care
(512) 494-9400
TDD: (512) 477-3663
Outside Austin call toll-free:
(888) 340-6465
Monday - Friday
7:00 a.m. to 9:00 p.m. CST
9:00 a.m. to 1:00 p.m. CST