Manage all of your City of Austin utilities in one place, anytime and anywhere you have Internet access


Register now
to:
  • Create your login
  • Pay your bill securely
  • Start or manage your services
  • View eBills
  • Track your usage

Register for COA Utilities Log in to City of Austin Online Customer Care

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Utility Rates and Fees

Austin City Council adopted changes to utility rates and fees for FY 19. All changes are effective November 1, 2018.


Charges on Your Bill

Your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges.

A New Look for City of Austin Utilities Online
COA Utilities Online Customer Care Website

Coming December 2018

We’re improving the City of Austin Utilities Online Customer Care portal. We’ve updated the look and feel, streamlined the login process, and optimized the site for mobile. We’re also offering more “quick pay” options through our partner, Paymentus.

Security Deposit Options

If you are starting utility services, you may qualify to have your security deposit waived. For more details about deposit waiver criteria, please contact us at 512-494-9400.

Need to pay fast? Pay quickly online without registering. A convenience fee will be charged to use this option.
On Dec. 5, CoA Utilities will switch from Bill Matrix to Paymentus for payments made over the phone and through the online “quick pay” option. Stay tuned for more information.

Austin Energy

View Outage Map & Report Outages
Report power outages or check status with your phone number or utility account number, plus the 5-digit ZIP code of the outage location.
Get Outage Text Alerts
Register to report outages and get status updates by text message. Text REG to 287846 to get started.

City of Austin

Customer Care
(512) 494-9400
TDD: (512) 477-3663
Outside Austin call toll-free:
(888) 340-6465
 
Monday - Friday
7:00 a.m. to 9:00 p.m. CST
Saturday
9:00 a.m. to 1:00 p.m. CST