WARNING: City of Austin Utilities warns against multiple phone and email scams targeting utility customers. Get details

Manage all of your City of Austin utilities in one place, anytime and anywhere you have Internet access

Register now
  • Create your login
  • Pay your bill securely
  • Start or manage your services
  • View eBills
  • Track your usage

Register for COA Utilities Log in to City of Austin Online Customer Care

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Charges on Your Bill

Your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges.

Security Deposit Options

If you are starting utility services, you may qualify to have your security deposit waived. For more details about deposit waiver criteria, please contact us at 512-494-9400.

Need to pay fast? Pay quickly online without registering. A convenience fee will be charged to use this option.
On Dec. 5, CoA Utilities will switch from Bill Matrix to Paymentus for payments made over the phone and through the online “quick pay” option. Stay tuned for more information.

Austin Energy

View Outage Map & Report Outages
Report power outages or check status with your phone number or utility account number, plus the 5-digit ZIP code of the outage location.
Get Outage Text Alerts
Register to report outages and get status updates by text message. Text REG to 287846 to get started.

City of Austin

Customer Care
(512) 494-9400
TDD: (512) 477-3663
Outside Austin call toll-free:
(888) 340-6465
Monday - Friday
7:00 a.m. to 9:00 p.m. CST
9:00 a.m. to 1:00 p.m. CST