Start, Stop, & Transfer Service
The City of Austin provides public utilities to residents of Austin and some surrounding areas. Depending on where you live, you could receive one or more utility services from the City of Austin.
Learn MoreResidential Fees & Deposits
New residential customers are charged fees and security deposits to start utility service. City of Austin Utilities provides ways to waive deposits, and we refund them with interest when certain conditions are met.
Learn MoreCommercial Fees & Deposits
New commercial customers are charged fees and security deposits to start utility service. Deposit waivers are available, and City of Austin Utilities refunds deposits with interest when certain conditions are met.
Learn MoreManage Your Utility Account
Our utility customers have a variety of options available to them to update and manage access to their utility account, add authorized users, release account information, and request past account records.
Learn MoreYour Bill Charges Explained
Depending upon where you live in our service area, you may be billed for electric service, water service, or both. You may also be billed for other City services and fees.
Learn MoreConfidentiality & Customer Rights
Under the Texas Utilities Code, customers have a right to confidentiality in government-operated utilities. Customers can request that their personal information and information related to their volume of utility usage be kept confidential.
Learn MoreService Reconnection
To reopen a utility account that was disconnected for non-payment, customers will need to pay the entire past due amount and provide a receipt to verify the payment.
Learn MoreMultifamily Partnership Program
The Multifamily Partnership Program (MPP) provides automatic transfer of utility services from vacated rentals into the name of the property owner.
Learn More