Customer Assistance Programs (CAP) Overview

The City of Austin offers programs to help residential customers who face temporary and long-term financial difficulties as well as serious medical problems. There are eligibility requirements for each program.

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Utility Bill Discounts

Residential customers on low or fixed incomes who participate in certain state, federal, or local assistance programs can benefit from the City of Austin's Customer Assistance Program (CAP) utility discounts.

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Financial Support Plus 1

The Plus 1 fund helps by providing emergency financial aid to residential customers who are having a temporary problem paying their utility bills.

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How You Can Help

The City of Austin has multiple ways that you can help our neighbors in need with utility bill assistance.

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Services for the Medically Vulnerable

The City of Austin offers a registry for customers with critical care needs. Eligible residential customers receive personal case management from the City of Austin and partnering social service agencies.

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