Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

Information on Your Utility Bill

Each bill includes the following information:

  • Account Number — Number to use when calling Customer Care about your account. Include this number on checks and electronic payments. Be sure to include any leading zeroes.
  • Date Due — Date by which to pay bill to avoid penalty.
  • Contact Information — Numbers to call if you have questions.
  • Utility News — Messages or announcements.
  • Contributions — Places on your payment stub to make charitable contributions.
  • Service Details — List of charges for each of your utility services.
  • Authorized Pay Stations and Drop Boxes — Places where you can pay bills or drop off payments.

Charges on Your Utility Bill

If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges.

If you receive other utility services from the City of Austin, your bill could include charges for water, wastewater, solid waste, recycling, and street service.

Download these guides to learn more:

En español:

Utility Rates and Fees

You can view all current City of Austin utility rates and fees online.

Solar Generation Credits

If you have installed solar on your home, you will receive credit on your bill.


¿Quiere recibir su factura de servicios públicos de la Ciudad de Austin en español?

Si gusta recibir este aviso en español, llame a Ciudad de Austin al 512-494-9400 y presione el número "2" cuando escuche "para español marque número dos."

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Date last reviewed or modified: 1/31/20