Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.
Information on Your Utility Bill
Each bill includes the following information:
- Account Number — Number to use when calling Customer Care about your account. Include this number on checks and electronic payments. Be sure to include any leading zeroes.
- Date Due — Date by which to pay bill to avoid penalty.
- Contact Information — Numbers to call if you have questions.
- Utility News — Messages or announcements.
- Contributions — Places on your payment stub to make charitable contributions.
- Service Details — List of charges for each of your utility services.
- Authorized Pay Stations and Drop Boxes — Places where you can pay bills or drop off payments.
Charges on Your Utility Bill
If you receive electric service from Austin Energy, your bill will include tiered charges for your electric usage. It also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges.
If you receive other utility services from the City of Austin, your bill could include charges for water, wastewater, solid waste, recycling, and street service.
Download these guides to learn more:
- A Guide to Your City of Austin Utility Bill - Electric Charges (pdf)
- A Guide to Your City of Austin Utility Bill - Water and Other Charges (pdf)
- Una guía para su ciudad de Austin facturas de servicios públicos - cargas eléctricas (pdf)
- Una guía para su ciudad de Austin facturas de servicios públicos - agua y otros cargos (pdf)
Utility Rates and Fees
You can view all current City of Austin utility rates and fees online.
- View current rates and fees for City of Austin Utilities (pdf)
- View Austin Energy rates
- View Austin Water rates
Solar Generation Credits
If you have installed solar on your home, you will receive credit on your bill.
- Learn how your solar generation credits will look on your bill (pdf)
- Learn more about the Value of Solar (VoS) rate
¿Quiere recibir su factura de servicios públicos de la Ciudad de Austin en español?
Si gusta recibir este aviso en español, llame a Ciudad de Austin al 512-494-9400 y presione el número "2" cuando escuche "para español marque número dos."
- Understand your City of Austin utilities bill
- Pay approximately the same amount each month with Budget Billing
- Sign up to receive Paperless Bills