The Plus 1 program provides emergency financial assistance to residential customers to help with City of Austin utility bills. Local service agencies administer the Financial Support Plus 1 program on our behalf.
Contact for:
- Emergency financial assistance with utility bills
- Charitable contributions to the Plus 1 Fund
Phone: 512-494-9400
Online: Contact one of these social service agencies to apply for assistance
Email: City of Austin Customer Assistance Program (CAP)
Contribute: Make a one-time or recurring donation
Mailing Address:
City of Austin - Austin Energy - Customer Assistance Program
721 Barton Springs Road
Austin, TX 78704-1194