The Plus 1 program provides emergency financial assistance to residential customers to help with City of Austin utility bills. Local service agencies administer the Financial Support Plus 1 program on our behalf.

Contact for:

  • Emergency financial assistance with utility bills
  • Charitable contributions to the Plus 1 Fund

Phone: 512-494-9400

Online: Contact one of these social service agencies to apply for assistance

Email: City of Austin Customer Assistance Program (CAP)

Contribute: Make a one-time or recurring donation

Mailing Address:

City of Austin - Austin Energy - Customer Assistance Program
721 Barton Springs Road
Austin, TX 78704-1194

Date last reviewed or modified: 3/30/20