How to Read Translated Information on This Website
To view our webpages in your language:
- Select your language from the Translate menu in the top right of this screen.
- Read About Our Translations
- Click Okay.
- Click Support to get information on utility services, billing, payment, payment assistance, and more.
- If you have questions, call us at 512-494-9400 or 3-1-1.
Speak With Someone Who Speaks Your Language
City of Austin Utilities representatives can help you with your account, billing, and payment needs — either on the phone or in-person.
Representatives can help you to:
- Start, stop, or transfer utility services.
- Understand your utility bill.
- Make a payment.
- Make a payment arrangement if you cannot afford to pay all of your bill at once.
- Restart utility services that have been disconnected.
To speak with someone on the phone:
- Call 512-494-9400 or 3-1-1
- Press 1 for English. Press 2 for Spanish.
- If you called 512-494-9400: Press 3 for residential services. Press 4 for commercial services.
- A representative will answer.
- Ask for someone who speaks your language. A representative will help you or will call an interpreter to help.
To speak with someone in person:
- Visit one of our Utility Customer Service Centers for assistance
- A representative will help you or will call an interpreter to help
Get Help in Your Language for Other Services
The City of Austin provides language interpretation free of charge for these services:
- Emergency and non-emergency services
- Hospitals and health clinics
- Public assistance programs
- Public services (water, trash, electric)
- Social service organizations
- Public schools and universities
- Public transportation
- Courts (city, county, state, and federal)
Learn more about free iSpeak Austin language interpretation assistance
Date last reviewed or modified: 11/23/21
