City of Austin logo
City of Austin Utilities Customer Care

Austin — 512-494-9400
Toll-free —  888-340-6465
Relay Texas — 7-1-1
TDD — 512-477-3663

  • Start, stop, or transfer city utilities (electric, water, solid waste)
  • Pay your utility bill
  • Get help with your utility account
  • Obtenga facturación y asistencia en español
  • Report utility scams

View all Customer Care & Billing contact information

Austin Energy logo
Austin Energy

Report a power outage — 512-322-9100 (For emergencies, dial 9-1-1 immediately)

Report electric theft & meter tampering — 512-972-RISK (7475)

Report utility scams — 512-494-9400

811 logo
Call Before You Dig

Call 8-1-1

  • Prevent damage to underground utilities
  • Safely perform site excavations
  • Open 24x7, excluding major holidays

Visit Texas 811 online

Austin 311 logo
Call Austin 3-1-1

Call 3-1-1 or 512-974-2000

Date last reviewed or modified: 3/30/20