City of Austin Utilities Customer Care
Austin — 512-494-9400
VRS calls are accepted
Toll-free — 888-340-6465
- Start, stop, or transfer city utilities (electric, water, solid waste)
- Pay your utility bill
- Get help with your utility account
- Obtenga facturación y asistencia en español
- Report utility scams
Austin Energy
Report a power outage — 512-322-9100 (For emergencies, dial 9-1-1 immediately)
- View Austin Energy Outage Map
- Report your outage and view current status
- Sign up to get Outage Alerts and status updates sent to your phone
Report electric theft & meter tampering — 512-972-RISK (7475)
Report utility scams — 512-494-9400
Austin Water
24-hour emergency services — 512-972-1000
Call Before You Dig
Call 8-1-1
- Prevent damage to underground utilities
- Safely perform site excavations
- Open 24x7, excluding major holidays
Call Austin 3-1-1
Call 3-1-1 or 512-974-2000
- Get answers to any question, or assistance with any issue you may have regarding City of Austin departments or services
- Available 24 hours a day, 7 days a week, 365 days a year
- Download the Austin 3-1-1 mobile app
- Submit your service request online
- Check the status of a 3-1-1 request
Date last reviewed or modified: 9/18/24